Vantiv, Inc. (now Worldpay from FIS Global) is a leading provider of payment processing services and technology. From 2015-2017, ICON helped to facilitate their initial Program Increment Planning exercise and provided additional enterprise-level coaching to successfully implement agile at scale. As a result, Vantiv has improved employee engagement, reduced time to market, and meets customer needs with innovative solutions.
Vantiv Transformation Highlights:
- Within one year, delivered 7% more features and capabilities with 9% less staff
- Teams delivered on commitments 80-100% of the time
- Year after year, the number of changes in its solutions has doubled, but the number of quality incidents reported by customers has not increased
- With greater transparency came more trust and culture change, and Vantiv was voted “Best Place to Work in Cincinnati” in 2016