--- title: Johnson Controls Customer Story description: ICON Agility Services Agile Transformation customer success story with Johnson Controls. --- [![ICON Agility Services](https://info.iconagility.com/hubfs/Icon_Logo_CMYK_Final%20(1).svg "ICON Agility Services")](https://www.iconagility.com/) Open main menu Close main menu # Johnsons Controls # ![imgbin_johnson-controls-kansas-city-office-business-johnson-controls-india-architectural-engineering-png](https://info.iconagility.com/hs-fs/hubfs/imgbin_johnson-controls-kansas-city-office-business-johnson-controls-india-architectural-engineering-png.png?width=270&name=imgbin_johnson-controls-kansas-city-office-business-johnson-controls-india-architectural-engineering-png.png) ***“SAFe brings so much more engagement, which has really been key for all parties. I wouldn’t want to do it any other way.”**  -***Rajbir Bal**, Program Manager, Johnson Controls [Johnson Controls Inc. (JCI)](https://www.johnsoncontrols.com/) is a global diversified technology leader serving customers in 150+ countries and reports $30 billion in annual revenue. ICON coached and trained the Access Control Division, which develops systems to help buildings achieve maximum security while increasing efficiency and lowering costs. ICON partnered with Building Technology & Solutions, Power Solutions, and Salesforce.com to implement SAFe and achieve the goal of faster time to market and increased quality. ICON provided transformation leadership, coaching, and training and helped stand up JCI’s “Common Agile Practice Initiative.”  ##### ***Industry:*** - Information Technology ##### ***Transformation Type:*** - Full SAFe® Transformation ##### ***ICON Coaches: *** - Duane Bushman - John Thompson ##### ***Challenge:*** - JCI’s access control division needed to improve coordination among firmware and software teams across three locations with the goals of improving time-to-market, quality, and engagement. ##### ***Solution:*** - SAFe® ##### ***AAM Transformation Highlights:*** - Improved coordination among firmware and software teams across 3 locations - Releases 2-4X more frequently than before - Reduced size of bug backlog by at least 3X - Delivers on commitments 100% of the time - Customers and stakeholders appreciate the opportunity to provide feedback* during* the development process, as opposed to the end ##### ***Best Practices:*** - **Get help** – Especially early on, partner with a consultant - **Train leadership** – JCI trained resource managers, product management, and directors to get buy-in before moving forward - **Train SPCs** – They serve as change agents and coaches - **Follow progress** – JCI used automated Agile dashboards in Team Foundation Server ##### ***Partners:*** - Scaled Agile, Inc. [Learn more about Aegon's Transformation in this success story published by Scaled Agile, Inc.](https://scaledagile.com/case_study/johnson-controls/) --- > “This wasn’t an easy process for us. It takes time getting everyone jelling PI over PI. But SAFe brings so much more engagement, which has really been key for all parties. I wouldn’t want to do it any other way.” > > > > ![imgbin_johnson-controls-kansas-city-office-business-johnson-controls-india-architectural-engineering-png](https://info.iconagility.com/hs-fs/hubfs/imgbin_johnson-controls-kansas-city-office-business-johnson-controls-india-architectural-engineering-png.png?width=200&height=200&name=imgbin_johnson-controls-kansas-city-office-business-johnson-controls-india-architectural-engineering-png.png) > > **- Rajbir Bal**, Program Manager, Johnson Controls --- Share This Page: [facebook-f icon](http://www.facebook.com/share.php?u=https://info.iconagility.com/jci-customer-story) [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://info.iconagility.com/jci-customer-story) [Twitter icon](https://twitter.com/intent/tweet?url=https://info.iconagility.com/jci-customer-story) [pinterest-p icon](http://pinterest.com/pin/create/link/?url=https://info.iconagility.com/jci-customer-story) [envelope icon](mailto:?body=https://info.iconagility.com/jci-customer-story) ![ICON SAFe Coaches around a table](https://info.iconagility.com/hs-fs/hubfs/ICON_Homepage_Banner.png?width=1080&height=596&name=ICON_Homepage_Banner.png "ICON SAFe Coaches around a table") ### Explore More Customer Success Stories or Submit Your Own - Suggested Case Study: *Elekta* - **Back to:** [All Customer Stories](https://info.iconagility.com/customer-success?hsLang=en) - View: [Full Client List](https://info.iconagility.com/hubfs/ICON_Client_List.pdf?hsLang=en) - [Submit:](mailto:christa.opsal@iconagility.com) [Your Own Customer Success Story](mailto:christa.opsal@iconagility.com) ### Contact Us Are you looking to create your own success story? 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