Vantiv, Inc. (now Worldpay from FIS Global) is a leading provider of payment processing services and technology. From 2015-2017, ICON helped facilitate their initial Program Increment Planning exercise and provided enterprise-level coaching that successfully implemented agile at scale. As a result, Vantiv has improved employee engagement, reduced time to market, and meets customer needs with innovative solutions. 

Vantiv Transformation Highlights:

  • Within one year, delivered 7% more features and capabilities with 9% less staff.

  • Teams delivered on commitments 80-100% of the time.

  • Year after year, the number of changes in solutions doubled, but the number of customer-reported quality incidents has not increased.

  • Greater transparency generated more trust and culture change, allowing Vantiv to be voted “Best Place to Work in Cincinnati” for 2016.